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Manufacturers

Delivery and returns

                     

Delivery

We offer an all-inclusive price on our products for deliveries within the Island of Ireland.

We hope to process your order and have it despatched to you within 2 working days (most are despatched the same day). However, if stock is not available there may be a potential delay and we will keep you informed.

Delivery will be made to the address specified by you on the completed order form. All orders must include a contact telephone number for the recipient, we will not be held liable for failed deliveries as a result of incorrect or incomplete addresses or phone numbers provided or our courier being unable to contact the recipient directly.

Returns Policy

We're confident that you'll be totally happy with any goods purchased from Home Safety Products. However, should you need to return a product to us, please refer to the information below.

When you complete an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customized goods) up to 7 days after receiving your order. With the Home Safety Products, you can return any item within 10 days of receipt for a refund of that item, or to exchange it.
We will accept goods back providing they are in the original packaging unused and fit for re-sale. Please note that you will be responsible for the cost of returning the goods to us. For your protection and convenience we recommend that you use a recorded delivery service. All items you wish to return have to be received by us within 7 days of your receipt of delivery. Please note that all relevant packing slips and other documents should accompany the product on its return to Home Safety Products. Once this procedure has been adhered to and the goods are returned in their original packaging and fit for re-sale, you will then receive a full refund.

Cancelation of orders
you can change or cancel an order up until it is dispatched. If you wish to cancel your order please contact the Home Safety Products Customer Service team quoting your order reference number.

Faulty Goods

The products sold via this website have been manufactured to comply with statutory legal requirements and the relevant safety standards within the EU. If a product you have purchased has a fault and is covered by this warranty we will replace the item for you and cover the carriage costs. However, if a fault has occurred through misuse, accidental damage or excessive wear and tear then all carriage and repair costs will be borne by you. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.